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Privacy Policy

The General Data Protection Regulation (GDPR) protects the rights of individuals by setting out certain rules as to what organisations can and cannot do with information about people. A key element to this is the principle to process individuals’ data lawfully and fairly. In order to meet the fairness part of this we need to provide information on how we process personal data.

TISUK  takes its obligations under the Data Protection Act very seriously and will always ensure personal data is collected, handled, stored and shared in a secure manner.

The following statement will outline what personal data we collect, how we use it and with whom we share it. It will also provide guidance on your individual rights and how to make a complaint to the Information Commissioner’s Office, the regulator for data protection in the UK.

TISUK official contact details are:

First Floor  
111-113 Fore St
PL12 6AE
01752 278477

How and why does TISUK use personal data?

The largest volume of personal data TISUK  processes is in relation to students and former students. The primary purposes for which process information about these individuals include:

  • to enable us to administer student-related functions from original applications through to graduation and to provide graduate services;
  • to plan and account for the use of the services provided;
  • to produce information including statistics for relevant partner or affiliated agencies. These agencies include, but is not limited to, The University of East London (UEL), The British Association for Counselling and Psychotherapy (BACP) the DFE, Headstart Kernow ( for staff and students working in Cornwall)
  • to monitor academic progress over the period of enrolment towards completion of a qualification;
  • to carry out assessment, authorise award of qualifications and verification of awarded qualifications pre- and post-study;
  • to monitor complaints, disciplinary cases, breach of contract, disputes, and academic appeals;
  • to provide student support services, including financial, pastoral and IT/learning resources;
  • to monitor, develop and update TISUK systems to ensure they continue to operate effectively and securely; and
  • to monitor equality and diversity objectives within TISUK

TISUK also processes personal data in relation to staff both academic and non-teaching. This is undertaken to facilitate recruitment activity and to administer the requirements TISUK  must meet as an employer in line with UK law. In addition, it is used to facilitate operational activity within the relevant faculty / professional service.

TISUK collects personal data from students at various stages. The volume and nature of the personal data collected is outlined below:

What personal data does TISUK collect?

TISUK collects personal data from students at various stages. The volume and nature of the personal data collected is outlined below:

  • Initial email/telephone enquiry:
  • name and address
  • contact details (telephone numbers, email addresses)
  • Details from application forms:
  • name and address
  • contact details (telephone numbers, email addresses)
  • gender
  • date of birth
  • nationality / residence / ethnic origin
  • disability / additional educational needs
  • educational qualifications and previous relevant experience
  • language qualifications
  • employment history
  • mental health care history
  • references
  • photograph
  • funding information

Once a candidate has been made an offer:

  • Data collected at enrolment or updated during a student’s, trainer  or trainer in training’s  time with TISUK
  • information needed to provide services in relation to disability, wellbeing or any other type of pastoral support
  • course stage details
  • attendance, progress and current status
  • assessment results
  • supervision details
  • certain courses also require a DBS compliance check completed

Additional personal data may be collected by TISUK where relevant in relation to work based learning in schools or other organisations, ongoing continuing professional development (CPD), professional body requirements, extenuating circumstances applications, appeals/complaints/disciplinary cases and any further optional student services.

TISUK collects the following information from trainers  which is outlined below:

Initial application:

  • name and address
  • contact details (telephone numbers, email addresses)
  • relevant qualifications or indication of highest qualification held
  • professional development / training and membership of any professional body
  • employment history
  • supporting statement
  • referee details
  • criminal records disclosure
  • data captured for equal opportunity monitoring (gender, date of birth, nationality, marital status, sexual orientation, religious belief, ethnicity)
  • declaration about any disability as defined under the Equity Act 2010

Once a trainer is offered training  work :

  • bank details
  • emergency contact details
  • national insurance number
  • health information
  • passport information
  • certain positions also require a DBS compliance check

Further personal data captured about an employee is likely to relate to any performance or appraisal process and any information needed to maintain a sickness/absence record.

Sharing of personal data

TISUK is required at times to share personal data with certain other organisations in order to meet statutory requirements or to provide services to students and graduates. Sharing will always be undertaken in line with the requirements of data protection law, either through the consent of the individual, or another relevant legal gateway. The personal data that is actually shared will always be limited precisely to what the other organisation needs to meet its requirements or deliver its services.

Youth Endowment Fund (YEF) Training

Data regarding engagement and attendance on training may be shared with the Youth Endowment Fund for the purposes of the randomised controlled trial. 

How long does TISUK keep personal data?

TISUK takes its obligations under the GDPR very seriously in terms of not holding onto personal data for any longer than is necessary. TISUK has a retention schedule in place for the different categories of data it holds. For full details of the data retention timescales please contact the Data Protection Officer at TISUK via

In some cases, there are good reasons as to why TISUK needs to retain data about students and other individuals for a significant period of time. The most important reasons are outlined below:

  • in order that student awards can be verified in the long-term;
  • to produce transcripts and references;
  • for graduate services and ongoing relations with TISUK
  • to deal with complaints, appeals and disciplinary cases;
  • to produce references on request from previous employees; and
  • in order to meet pension obligations

Your rights

An individual has the right to ask TISUK what personal data we hold about them, to ask for a copy of that information and to ask how their data is being processed. This is called making a Data Protection Subject Access Request (SAR).

An SAR can be submitted either verbally or in writing. If submitting a SAR in writing, you should direct it to the Data Protection Officer ( or in hard copy to TISUKs postal addresses.

TISUK reserves the right to ask you to provide proof of identification and for you to clarify your request if it is unclear in the first instance. You will receive a reply no longer than 30 calendar days from the date you make the request.

If you are unhappy with the initial response you can ask TISUK  to undertake a further search if there is specific information you have good reason to believe exists but that hasn’t been provided.

You also have the right to complain to the UK Regulator the Information Commissioner’s Office (ICO) if you believe you request has not been dealt with properly or you have a complaint to raise against TISUK for any other data protection related issue. A complaint can be raised via the ICO website or write to the following address:

The Office of the Information Commissioner 
Wycliffe House 
Water Lane 

You also have the right to withdraw consent from the processing of your personal data by TISUK at any time, if your consent was sought initially to use your personal data.

Right to rectify

If you believe TISUK holds information about you that is factually incorrect, please contact 

Your responsibilities

All students, staff and any other relevant individual who handles personal information of which TISUK is responsible must follow the requirements of the Data Protection Policy.