Shipping and Returns/Refund Policy

Thanks for shopping at TISUK 


Shipping of Items

Orders will be sent via standard Royal Mail Parcel Service, or by courier for larger orders. If you would like your order to be tracked and signd for please select this option on the wesite shop when ordering. We can arrange insurance for orders- please email info@traumainformedschools.co.uk if you would like us to do this, this will be charged at cost.  


If you are not entirely satisfied with your purchase, we're here to help. 


Returns

You have fourteen calendar days to return an item from the date you received it. 

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Your item must be in the original packaging. 

Your item needs to have the receipt or proof of purchase. 


Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

You will receive the credit within thirty days, depending on your card issuer's policies.  


Shipping Return Items

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. 

If you receive a refund, the cost of return shipping will be deducted from your refund.  


Contact Us

If you have any questions on how to return your item to us, contact us